Refund Policy
A LEGAL DISCLAIMER
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
REFUND POLICY - THE BASICS
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
WHAT TO INCLUDE IN THE REFUND POLICY
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
REFUND POLICY
Read the Refund Policy of Arnué Parfums. Learn about our return, exchange, and refund conditions for your orders on our website.
We want you to love your purchase. If something isn’t right, you can request a return or refund. To be eligible, items must be returned within 14 days of delivery, unused, unopened, with all original packaging and the safety seal intact. Please include your order number or receipt. For safety and hygiene reasons, we cannot accept returns of opened or used fragrances.
Some items are not returnable: samples or discovery sets, decants, custom or personalized products, gift cards, and items marked final sale.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the outer box, inner packaging, and the product. Once confirmed, we will arrange a replacement or refund, including original shipping costs where applicable.
To start a return, email us at [support email] with your order number, the item(s) you wish to return, and the reason. We will reply with return instructions and a return authorization. Unapproved or COD returns may be refused.
Unless the item is faulty or we sent the wrong product, original shipping fees are non-refundable and return shipping is your responsibility. For bundles or sets, all items must be returned together in original condition.
After we receive and inspect your return, approved refunds are issued to the original payment method within 3–5 business days; your bank or card issuer may take an additional 5–10 business days to post the credit. Exchanges are processed as a new order once your return is accepted. If refunding to the original method is not possible, we will issue store credit.
For international orders, customs duties, taxes, and brokerage fees are non-refundable. If a package is refused, unclaimed, or returned due to incorrect address or import restrictions, we will refund the product price minus shipping and any return charges once the package is received back in acceptable condition.
Perfume is a flammable good and must be shipped according to carrier rules. Please pack returns securely; we are not responsible for returns damaged in transit. If a package is marked delivered but cannot be located, please contact the carrier first and then reach out to us so we can assist.