1. Order Processing Time

Standard Processing: Please allow [2-4] business days for our team in Vietnam to prepare, pack, and register your shipment with the carrier.

Peak Seasons & Holidays: During Vietnamese public holidays (such as the Lunar New Year/Tet Holiday) or new collection launches, processing times may extend to [5-7] business days.

2. Shipping Rates & Estimates

Shipping charges are calculated at checkout based on the weight of the package and the destination country.

DestinationEstimated Transit TimeCarrier

Vietnam (Domestic) 2–4 Business Days [Local Courier]

Asia Pacific 5–10 Business Days [DHL/FedEx]

Europe & UK 7–14 Business Days [DHL/FedEx]

USA & Canada 7–14 Business Days [DHL/FedEx]

Rest of World 10–20 Business Days [DHL/FedEx]

Note: Transit times are estimates and do not include the time required for customs clearance.

3. Customs, Duties, and Taxes (Important)

Arnue operates on a DDU (Delivered Duty Unpaid) basis.

International Taxes: All product prices and shipping fees listed on our website exclude import duties, VAT, and taxes.

Customer Responsibility: As the recipient, you are the importer of record. You are responsible for all import duties, customs, and local sales taxes levied by the country you are shipping to.

Payment: Payment of these fees is necessary to release your order from customs on arrival.

Refusals: If you refuse a shipment due to unexpected import fees, the original shipping cost and any return shipping charges will be deducted from your refund. In some cases, if the return cost exceeds the value of the goods, the package may be abandoned, and no refund will be issued.

4. Tracking Your Order

Once your order has left our facility in Vietnam, you will receive an email containing your tracking number.

Please note that for international shipments, tracking updates may sometimes pause while the package is being processed through your country’s customs facility. This is normal.

5. Customs, Duties, and Taxes (Important)

Arnue operates on a DDU (Delivered Duty Unpaid) basis.

International Taxes: All product prices and shipping fees listed on our website exclude import duties, VAT, and taxes.

Customer Responsibility: As the recipient, you are the importer of record. You are responsible for all import duties, customs, and local sales taxes levied by the country you are shipping to.

Payment: Payment of these fees is necessary to release your order from customs on arrival.

Refusals: If you refuse a shipment due to unexpected import fees, the original shipping cost and any return shipping charges will be deducted from your refund. In some cases, if the return cost exceeds the value of the goods, the package may be abandoned, and no refund will be issued.

6. Tracking Your Order

Once your order has left our facility in Vietnam, you will receive an email containing your tracking number.

Please note that for international shipments, tracking updates may sometimes pause while the package is being processed through your country’s customs facility. This is normal.

7. Lost or Damaged Shipments

We take great care in packaging our bottles to withstand international travel. However, accidents can happen.

Damaged Items: If your perfume arrives broken or leaking, please contact us at info@arnueparfums.com within 48 hours of delivery. You must include photos of the damaged box and the broken item. We will arrange a replacement immediately.

Lost Packages: If your package is marked as delivered but you have not received it, please contact the carrier directly first. If the issue is not resolved, contact us, and we will assist in filing a claim.

We take great care in packaging our bottles to withstand international travel. However, accidents can happen.

Damaged Items: If your perfume arrives broken or leaking, please contact us at info@arnueparfums.com within 48 hours of delivery. You must include photos of the damaged box and the broken item. We will arrange a replacement immediately.

Lost Packages: If your package is marked as delivered but you have not received it, please contact the carrier directly first. If the issue is not resolved, contact us, and we will assist in filing a claim.