Terms & Conditions
A LEGAL DISCLAIMER
This website is operated by Arnue. Throughout the site, the terms “we”, “us” and “our” refer to Arnue. Arnue offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
TERMS & CONDITIONS - THE BASICS
1. OVERVIEW
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
2. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Vietnam. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Vietnam.
3. PRODUCTS OR SERVICES
Nature of Product: Our products are artisanal perfumes. We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
Subjectivity of Scent: Fragrance is subjective. Descriptions of scent notes (e.g., "woody," "floral," "spicy") are for guidance only. We do not guarantee that your personal perception of the scent will match the description exactly.
Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer.
4. HEALTH & SAFETY DISCLAIMER (CRITICAL)
External Use Only: Arnue products are for external application only. Do not ingest. Keep out of reach of children and pets.
Allergies & Sensitivities: Our perfumes contain natural and synthetic aroma chemicals, alcohol, and essential oils. It is the responsibility of the customer to review the ingredient list (if provided on packaging) or perform a patch test on a small area of skin before full use.
Limitation of Liability: Arnue is not liable for any allergic reactions, skin irritations, or adverse health effects resulting from the use of our products. By purchasing, you acknowledge that you are using the product at your own risk.
5. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
Fraud Protection: In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Import Compliance: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
6. INTERNATIONAL ORDERS & CUSTOMS
By placing an order for delivery outside of Vietnam, you acknowledge that you are the importer of record.
Duties & Taxes: You are responsible for assuring that the product can be lawfully imported to the destination country. Orders shipped outside of Vietnam may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Arnue Parfums is not responsible for these fees.
7. INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Arnue Parfums or its content suppliers and protected by Vietnam and international copyright laws.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
8. THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties (e.g., payment gateways, social media integrations). We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
10. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
11. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: info@arnueparfums.com]
Address: 15 Xuan Thuy, An Khanh Ward, Ho Chi Minh city
Terms & Conditions
Terms and conditions for shopping at Arnué Parfums. View our official policies on ordering, payments, and customer rights for authentic products.
By using our website, placing an order, or purchasing our products, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use our services. We may update these terms from time to time; the version posted at checkout applies to your order.
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from us. If you create an account, you are responsible for maintaining the confidentiality of your login and for all activities under your account.
Product descriptions, images, and notes are provided for informational purposes and may vary slightly due to batch differences in natural materials. We do not guarantee that your device’s display of colors or scents will be accurate.
Prices are listed in the currency shown at checkout and are subject to change without notice. Taxes, duties, and shipping fees are calculated at checkout where applicable. We reserve the right to limit quantities, refuse any order, or cancel and refund an order if we suspect fraud or error.
Payment must be made using the methods offered at checkout. By submitting payment information, you represent that you are authorized to use the chosen payment method and authorize us to charge the full amount of your order, including shipping and applicable taxes.
Shipping timelines shown at checkout are estimates and are not guaranteed. Risk of loss passes to you when the carrier takes possession of the package. If a package is returned due to an incorrect address or repeated delivery failures, we may charge additional shipping fees to resend it.
Please inspect your order upon delivery and contact us promptly if an item is missing, damaged, or incorrect. Eligible returns or exchanges are accepted according to our Returns Policy; certain items such as opened perfumes, samples, and custom orders may be final sale for hygiene and safety reasons.
Our products are for external use only. Do not ingest. Keep away from heat, flame, and direct sunlight. Discontinue use if irritation occurs. If you have allergies, sensitivities, or medical conditions, patch test first and consult a professional before use. Keep out of reach of children and pets.
We grant you a limited, non-exclusive license to access and make personal use of the site. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or products for commercial purposes without our prior written consent.
All trademarks, logos, product names, text, graphics, photos, videos, and other content on the site are owned by us or our licensors and are protected by intellectual property laws. Nothing in these terms grants you any rights in that content except as necessary to use the site.
If you submit reviews, comments, photos, or other content, you grant us a worldwide, royalty-free license to use, reproduce, modify, and display that content in connection with our business, subject to applicable law. You are responsible for ensuring your submissions are accurate, lawful, and do not infringe others’ rights.
Prohibited uses include using the site for unlawful purposes, to solicit the performance of illegal activities, to violate any regulations, to infringe intellectual property rights, to harass or defame others, to upload malicious code, to collect personal information of others, or to interfere with the security or operation of the site.
The site may contain links to third-party websites or services we do not control. We are not responsible for the content, policies, or practices of those third parties and you access them at your own risk.
To the maximum extent permitted by law, our products and services are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted or error-free, or that defects will be corrected.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenues, or data, arising out of or related to your use of the site or products, even if we have been advised of the possibility of such damages.
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these terms, your misuse of the site or products, or your violation of any law or third-party rights.
These terms are governed by the laws of the jurisdiction where our company is registered, without regard to conflict-of-law principles. Any disputes will be brought exclusively in the courts of that jurisdiction, unless applicable law provides otherwise.
If any provision of these terms is found to be unlawful or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of it.
For questions about these Terms of Service, orders, or our policies, please contact our customer support using the contact details provided on our website.